Frequently Asked Questions
Find answers to common questions about our handcrafted jewelry and services.
How do I care for my John Hardy jewelry?
To maintain the brilliance of your jewelry, clean it with a soft polishing cloth and store it in the provided pouch. Avoid exposure to harsh chemicals or abrasive surfaces.
Are your materials ethically sourced?
Yes, we are committed to sustainability. We use 100% reclaimed silver and gold, and our gemstones are sourced from suppliers who adhere to our strict ethical standards.
Can I have my jewelry resized?
We offer resizing services for select rings and bracelets. Please contact our concierge team or visit a boutique to determine if your specific piece is eligible.
Does my purchase include a warranty?
Every John Hardy piece is covered by a limited warranty against manufacturing defects for one year from the date of purchase.
How can I find my bracelet size?
We provide a comprehensive size guide on each product page. You can measure your wrist with a flexible tape measure to ensure a perfect fit.
Do you offer gift wrapping?
All orders arrive in our signature sustainable packaging, which includes a protective pouch and a premium gift box, perfect for any occasion.